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Label & Music Producer Collective
Paris, Berlin
FAQ
Frequently asked questions
Setting up FAQs
General
If you are not satisfied with your online purchase you can return your goods, provided we get them back within 14 days of receipt and in perfect original saleable condition, in the original packaging and with all tags attached.
Hyperloop Sounds does not process direct exchanges. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience.
Exchanges are dependent on current stock levels and item purchased. Please email hyperloopsounds@gmail.com (mailto:hyperloopsounds@gmail.com)with your name and order number for any exchange inquiries.
Modify
Modifying an order is possible so long as the merchandise has not yet entered the packaging or shipment phases.
Please contact us if you do not have an Hyperloop Sounds account and would like to make changes to an existing order.
Cancel
All sales are final. We are unable to offer refunds at this time.
*Due to current social distancing measures, order processing and shipment times may be delayed*
Once your purchase has been completed, an e-mail confirmation will be sent to the address on file. This e-mail acts as an invoice and includes your order number.
Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery.
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